Retaining customers
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Today businesses are recognising the importance of satisfying and retaining current customers. Here are some interesting facts on customer retention:
- Acquiring new customers can cost five times more than the costs involved in satisfying and retaining current customers
- The average business loses 10 per cent of its customers each year
- A five per cent reduction in the customer defection rate can significantly increase net profits
- The customer profit rate tends to increase over the life of the retained customer.
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About Stature ARW Accounting
Stature ARW formerly (Adrian Raftery Wawrzyniak) is a young & innovative boutique practice based in the Sydney CBD, with western Sydney offices in Granville and Campbelltown. We also have a branch office in Cairns, Queensand and are available in Melbourne on a part-time basis.
Our size and expertise allows us to provide a quality, personalised service with direct access to partners and proactive solutions at a realistic price.
We offer services to individuals, family businesses & small/medium enterprises in each of our core competencies.
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What's new?
Book in your 2009 tax return appointment now!
Time to sort out this year's tax return. Email Kylie now for an appointment.
Think we do a good job?
Vote for ARW in the City of Sydney Business awards here – chance to win $1,500 cash
Video of the world's funniest accountant
Check out this hilarious video produced by the Parramatta Advertiser of Adrian's marathon exploits as Larry Leprechaun. Donations gratefully accepted.
2009/10 super age-based deduction limits
Under 50 $25,000; 50 & over $50,000
Free tickets to Souths home games
Clients interested in tickets to Souths home matches can register their interest here.
Cancellation fee
As our time is valuable, ARW imposes a $55 cancellation fee for no shows & meetings cancelled within 24 hours of the appointment. Please take care when making a booking.
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